How do I preorder?
Simply place an order for a preorder product. IMPORTANT: If you mix preorder product and in-stock product your order will be split into one or more separate orders; one order for all in-stock product, and one order for each preorder product. This also means that the total at checkout will appear higher than what you are actually charged, since we do not charge for preorders until the product is ready to ship. You will be charged shipping for each order, because they are separate shipments.
To review your orders and preorders, please visit the "Cart & Account" link above, and click on the "Order History" link within. You may also update your credit card information for your preorders here.
As always, if you have any questions, please don't hesitate to contact us at problems@multimanpublishing.com.
Wait! Where are my old preorders?
First, YOUR PREORDERS FROM THE OLD SYSTEM ARE NOT LOST!
In short, MMP needs your help. Our old system did not relate orders and preorders to any concept of a customer account, and we shipped to whatever you entered on the day of your order. Our new system is far more robust and allows for better customer service (and self-service) via user accounts.
Therefore, we cannot be sure if "Joe Bloe" of Hoboken is the same as "Joseph Bloe" also of Hoboken. He's probably the same guy, but only he knows for sure. Credit card and E-mail addresses change... you get the idea.
What do I do?
Create an account in this site if you haven't already and log in. Then, please visit the "Cart & Account" link above, and click on the "Order History" link within. At the top of the body of the page, you will see a place to search for your preorders that is very similar to the old web site. Your last name and zip code will be pre-filled. Confirm that the preorders retrieved are yours, and click on the "Import" link at the right for each. After importing the list should update with the new order ID, and you should receive a confirmation e-mail.
After your order is imported, you may review it in the Order History list on the same page.
IMPORTANT: Please review your credit card information on each of your imported preorders. The old preorder system did not require a CVV (the security code on the back of your credit card). The new credit card system requires this number. As with any expired credit cards, the lack of a valid CVV will delay the processing of your preorder!
If you do nothing, you will still receive your pre-order based on the information you entered into the old system--assuming the payment info is still valid.
As always, if you have any questions, please don't hesitate to contact us at problems@multimanpublishing.com.
How do I preorder?
Simply place an order for a preorder product. IMPORTANT: If you mix preorder product and in-stock product your order will be split into one or more separate orders; one order for all in-stock product, and one order for each preorder product. This also means that the total at checkout will appear higher than what you are actually charged, since we do not charge for preorders until the product is ready to ship. You will be charged shipping for each order, because they are separate shipments.
To review your orders and preorders, please visit the "Cart & Account" link above, and click on the "Order History" link within. You may also update your credit card information for your preorders here.
As always, if you have any questions, please don't hesitate to contact us at problems@multimanpublishing.com.
Wait! Where are my old preorders?
First, YOUR PREORDERS FROM THE OLD SYSTEM ARE NOT LOST!
In short, MMP needs your help. Our old system did not relate orders and preorders to any concept of a customer account, and we shipped to whatever you entered on the day of your order. Our new system is far more robust and allows for better customer service (and self-service) via user accounts.
Therefore, we cannot be sure if "Joe Bloe" of Hoboken is the same as "Joseph Bloe" also of Hoboken. He's probably the same guy, but only he knows for sure. Credit card and E-mail addresses change... you get the idea.
What do I do?
Create an account in this site if you haven't already and log in. Then, please visit the "Cart & Account" link above, and click on the "Order History" link within. At the top of the body of the page, you will see a place to search for your preorders that is very similar to the old web site. Your last name and zip code will be pre-filled. Confirm that the preorders retrieved are yours, and click on the "Import" link at the right for each. After importing the list should update with the new order ID, and you should receive a confirmation e-mail.
After your order is imported, you may review it in the Order History list on the same page.
IMPORTANT: Please review your credit card information on each of your imported preorders. The old preorder system did not require a CVV (the security code on the back of your credit card). The new credit card system requires this number. As with any expired credit cards, the lack of a valid CVV will delay the processing of your preorder!
If you do nothing, you will still receive your pre-order based on the information you entered into the old system--assuming the payment info is still valid.
As always, if you have any questions, please don't hesitate to contact us at problems@multimanpublishing.com.